Our Achievements
COPE completed 77,892 requests for Pre-Admission Review between April 1, 2016 and February 28, 2022.
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These requests represent 30,633 unique consumers.
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Over 95% of the Pre-Admission Reviews dispositions are consistently completed within 3-hours, meeting or exceeding MDHHS performance standards.
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COPE call-center services consistently demonstrate an average response time of less than 10 seconds and a call abandonment rate of under 2%.
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COPE's services instrumental in demonstrating the need for increased Crisis Residential unit services in our community and served to teach the community about the use of CRU as an alternative to inpatient psychiatric hospitalization.
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COPE services demonstrated a decreased rate in inpatient admissions from 75% in fiscal year 2015 (prior to COPE's inception) to an average of 60% in subsequent fiscal years.
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Consumer Satisfaction Surveys have demonstrated an overall satisfaction score regarding COPE Services of between 95-100% each month, since the start of the program.