Since 1971, Hegira Health, Inc., a private non-profit organization, has been a leading provider of behavioral health and integrated care services to persons of all ages.
The Community Outreach for Psychiatric Emergencies (COPE) is a program created by Hegira Health, Inc. (HHI), in response to a need identified by the Detroit Wayne Mental Health Authority (DWMHA) to centralize and mobilize adult crisis services across Wayne County. With more than 40 years of experience in crisis services, and having maintained the only community-based 24-hour walk-in center since 1980, HHI took on this challenge without hesitation.
After much planning and collaboration with the DWMHA, COPE opened in March 2016 to change the delivery of adult crisis services in Wayne County. The system improvements provided by COPE benefit a broad scope of stakeholders, including but not limited to, consumers, consumer families and other supports systems, hospital emergency departments, emergency responders and community clinics.
In a not-before-offered service in Wayne County, COPE offers a continuum of organized and coordinated crisis and community-based outreach services from a single point of access. By providing face-to-face, flexible, collaborative interventions where the crisis is identified, the decision-making process can include input from consumers, their support systems as well as the community professionals that have identified the crisis event, affording the most effective, most consumer-centric care plan development.
With disposition determinations consistently meeting and or exceeding the Michigan Department of Community Health's 3-hour timeframe requirement and an over 90% satisfaction rating from consumers served, this new program has hit the ground running.
HHI is accredited by the Joint Commission and the American Association of Suicidality and licensed by the Michigan Department of Licensing and Regulatory Affairs Substance Abuse Program License. COPE crisis stabilization services are certified by the Michigan Department of Community Health.